Privacy Policy
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Aussie Hempseed Oil collects, uses, stores and shares personal data when you interact with our website, purchase our organic hempseed oil, or communicate with us through other channels. By visiting our site or placing an order, you consent to the practices described below.
1. Information We Collect
We collect information you provide directly and information collected automatically:
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Contact and Order Details: When you place an order or create an account, we collect your name, email address, billing and shipping addresses, phone number and any notes you provide.
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Payment Information: We use third‑party payment processors to handle payments. While we do not store your full payment card details on our servers, we receive confirmation of your payment and may store transaction records for accounting and regulatory purposes.
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Technical Data: When you browse our site, we automatically collect information such as your IP address, browser type, device identifiers, pages visited and cookies
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Communication Records: If you contact us via email, chat or social media, we may store the contents of those communications and any attachments you send.
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders: To confirm your purchase, manage shipping, handle returns and keep you informed about your order.
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Provide customer support: To respond to inquiries, address problems with orders, or resolve complaints.
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Improve our website and services: To analyse site traffic, understand how customers interact with our site and products, and improve functionality and user experience.
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Marketing and promotions: To send you newsletters or promotional emails if you opt in. You can opt out of marketing communications at any time by following the unsubscribe link in our emails.
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Legal and compliance purposes: To meet legal obligations, enforce our Terms and Conditions and protect our rights or the rights of others.
We do not sell your personal data.
3. Legal Basis for Processing (if applicable)
Depending on your location, we may rely on different legal bases to process your data. For example, we process information to fulfill a contract (such as shipping your order), based on your consent (for optional marketing messages), and where we have a legitimate interest (such as improving our services and maintaining security).
4. Sharing Your Information
We only share your personal data when necessary and with trusted partners:
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Service providers: We use payment processors, shipping companies, email service providers and analytics providers. These partners process data on our behalf and are contractually required to safeguard your information.
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Legal obligations: We may disclose information if required by law, court order or government request, or if we believe it’s necessary to protect our rights, property or safety.
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Business transfers: If we sell or merge our business, customer information may be transferred as part of the transaction. We will ensure that any successor continues to protect your data in accordance with this policy.
5. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyse site traffic and provide personalised content. Cookies are small text files stored on your device. You can choose to accept or reject cookies in your browser settings; however, disabling cookies may affect website functionality. For more detail on the cookies we use and how to manage them, please refer to our Cookie Policy.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access and update your data: Request a copy of the personal information we hold and correct inaccuracies.
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Delete your data: Ask us to delete your personal data where it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.
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Withdraw consent: Opt out of marketing communications or other consent‑based processing.
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Object or restrict processing: Under certain circumstances, request that we limit how we use your data.
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Portability: Receive a copy of your data in a structured, machine‑readable format where technically feasible.
To exercise any of these rights, please contact us at the email address below. We may require proof of identity before fulfilling your request.
7. Data Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. For example, order records may be kept for accounting and tax purposes, while marketing preferences are stored until you unsubscribe.
8. Security
We employ technical and organisational measures to protect your information against unauthorised access, accidental loss, or destruction. These include encrypted connections (HTTPS), secure servers, role‑based access controls and regular security assessments. However, no method of transmission or storage can be completely secure, so we cannot guarantee absolute security.
9. International Transfers
Your information may be processed in countries other than where you reside, including Australia and any location where our third‑party providers operate. We ensure appropriate safeguards are in place to protect personal data during cross‑border transfers, such as standard contractual clauses or equivalent mechanisms.
10. Children’s Privacy
Our website and products are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we do, we will revise the “Last updated” date at the top of the policy and, if the changes are significant, we will notify you through our website or via email.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Thank you for trusting us with your personal information. We are committed to maintaining your privacy and providing transparency about how we use your data.
